Secure online shopping at

Brook Hi Vis takes your security extremely seriously. Safety and security is paramount in our interests.

When you shop online at, as soon as you access the ‘Checkout’ , ‘Account’ , ‘Login’ or ‘Register’ pages, and before you enter any personal or payment details, your browser will go into secure mode.

This is how to check if you are in secure mode. Look for a padlock icon on the bottom-right of your browser window. Or, your address bar. Either of these occurrences indicates that the webpage is secure, and all information sent via that page is encrypted.

Secure mode encrypts your details. This creates billions of code combinations to protect each transaction made on our site. This means card details are only viewable by you. If you are using one of the more recent browser versions, our site supports 128-bit encryption. This keeps your details as safe as possible. only accepts orders placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card signature code and billing address as additional security checks. will encrypt and store your card details for purposes of payment and refunds. Users are also given the option to save their credit card details on the ‘Checkout’ page. This stores your card details to your own computer in the form of a cookie. This information is inaccessible to anyone from Brook Hi Vis.

Secure Socket Layer (SSL) Provided by Comodo®

Comodo is Creating Trust Online® because none of us can realize the full potential of the Internet unless it’s a trusted place to interact and conduct business. Our dependence on computers and the Internet grows with each passing day, and so, too, does our vulnerability. Comodo SSL provides a safe and secure environment.

Verified by Visa and MasterCard SecureCode is now participating in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit/debit card. It is aimed at protecting your details when shopping online by ensuring that your card is not being used by someone else.

If the credit/debit card you are using to pay for your order qualifies for one of these services you will be taken to a page hosted by your card issuer. This is a completely secure process – the information you provide is only visible to you and your card issuer, and will never be shared with other parties.

If you haven’t registered before and your card qualifies, you will need to follow the on-screen instructions to register securely and create a password for your card. This is not the same as the PIN number you use for your regular shopping. It’s an online shopping code that you’ll be able to use to identify yourself and your card when shopping at It’s basically the online equivalent of chip & pin which is used on the high street. Once registered, you will be taken back to to complete your order.

Transactions require a password from registered customers.

If you’re unsure about this new service you may be able to complete your order without registering. However, we recommend that you contact your card issuer to find out more, as they will eventually require you to register to continue shopping online.

Keeping your personal details safe

We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. Doing so will delete temporary Internet cookies from any sites that you have visited.

If you receive a suspicious email claiming to be from Brook Hi Vis and including a request for your financial information, DO NOT CLICK on any part of it or open any attached documents. Instead, please contact us.

Online transactions never ask for your PIN. Never reveal your PIN to anyone. Not in person or online.

How does your browser protect you and your data?

Most modern web browsers, such as Internet Explorer, Firefox, Chrome, and Safari, support ‘secure mode’ and standard security protocols.

You can configure your web browser to tell you when your details are being sent. This will warn you if something is wrong.

Online security is constantly evolving so we recommend you update your browser to the latest version. For instance, Internet Explorer, Firefox, Chrome or Safari (if you are using an older version). This is in order to take full advantage of any improved security features.

Delivery Questions?

Please call us on 0116 2600 109. Alternatively, email us at

Hassle Free Returns

Please refer to our returns policy before returning an item.

Returns Address

Brook Leicester Ltd
Unit 11 Queniborough Industrial Estate
1489 Melton Road
Leicester LE7 3FP